Folders not copied over from Windows

CAC
CAC
Community Member

Did the initial vault setup on windows (10). Created multiple folders. Have tried to sync to a Samsung Tab S & Note 5. The password info is synced but not the folder structure.

I assumed a sync would be a full copy such that I do not have to recreate the folder structure?


1Password Version: 4.5.3
Extension Version: Not Provided
OS Version: 5.1.1
Sync Type: wifi

Comments

  • CAC
    CAC
    Community Member

    Update: after multiple attempts on both devices the Note 5 received the folder structure, but the Tab S did not.

  • Hey @CAC. Thanks for getting in touch with us and for your support of 1Password. :)

    I'm trying to reproduce the issue you're describing, but so far, all of my folders are syncing over just fine. Can you let us know what sync solution you're using? Also, are any of your folders syncing over to the Tab S at all?

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