iPhone/iPad not showing up in Sync sidebar

liusy
liusy
Community Member
in iOS
I couldn't find an answer. So please help or redirect me.

I can't set up my ipad2 to sync to my computer's 1password. It doesn't show up in the "sync" section. The laptop and the ipad2 are on the same wifi. I'm not sure what to do.

Thank you!

Comments

  • khad
    khad
    1Password Alumni
    Welcome to the forums, Sherry!

    I'm sorry to hear that you are having trouble syncing. Please update 1Password for Mac to the latest version as we have made some changes with regard to syncing. (1Password > Check for Updates…)

    Once you have verified that you are running 1Password for Mac 3.5.9 (1Password > About 1Password), let's continue.

    Before I go too far, I just want to mention that we now offer a method of syncing that is fully automatic, does not require you to even be near your computer, and is our recommended method of securely syncing.

    With Dropbox syncing, you can keep 1Password up to date from across town or across the country — anywhere you have an Internet connection. You Mac doesn't even have to be turned on!

    http://help.agile.ws/1Password3/cloud_syncing_with_dropbox.html

    I would strongly advise going with Dropbox syncing. It is more robust and simpler for most folks than Wi-Fi syncing. :-)

    If you would prefer to stick with manually syncing via Wi-Fi, please read on.

    On your Mac, if your iOS device is already listed in the sidebar under the SYNC section, please remove it by right-clicking on it and selecting "Delete…"

    IMPORTANT: Because of the Bonjour networking service that Apple provides for Wi-Fi syncing, please restart your Mac and iOS device before proceeding further. You can restart your iOS device by holding down both the Sleep and Home buttons simultaneously for at least ten seconds until the Apple logo appears.

    After restarting, please open Terminal (found in your /Applications/Utilities folder). Copy and paste this line into Terminal and press Return:

    defaults write ws.agile.1Password ShowWiFiSyncAuthAutomatically -bool YES

    Now, please open 1Password on your Mac and iOS device.

    On your iOS device, go to Settings > Sync and turn WiFi Sync ON, then follow these steps:

    1. Tap "Allow New Connections"
    2. 1Password on your iOS device will display two secret sync codes.
    You’ll need these in a minute.
    3. On your Mac you should be prompted to enter the codes automatically
    4. Click "OK" and begin configuring your sync options.
    5. Click "Sync" to perform a sync operation.

    If you are still stuck, please take a look at our Wi-Fi Sync Troubleshooting Guide.

    http://help.agile.ws/1Password_touch/sync_problems.html

    Please let me know how it turns out, or if you have any additional questions.

    Thanks!
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