Unable to import data from Roboform 7.9

The printout generated and saved as an html file is clearly different from Roboform 6.9 vs 7.9. Both are readable and have the user name and password displayed but there is a clear differences in the data displayed. With 6.9, the passcards contain actual html field names like j_username, j_password. But the passcard from 7.9 that is logging on to the exact same web page has things like 'userid' and 'password'. I have no idea where Roboform is getting that information.

I think there's more going on with Roboform than we know. Everything I've tried so far indicates that if your data has moved beyond Roboform 6.9 it is likely that the data generated by the Print List command is no longer going to work when imported into 1Password. It also does not seem to work to take the entire data folder from 7.9 and open it in Roboform 6.9. The passcards no longer will logon to the sites, so importing that into 1Password will not work.

It seems that some people have had some luck taking some 7.x version data back to RF 6.9 and been able to print list it and import into 1Password, but 7.9 is clearly not one of them. I don't know what version this broke.

For the importing function, it looks like I'm too far down the river with Roboform to be able to import the passcards.

I'm glad that that worked for you. You mentioned that you used 'my converter on the .html file'. What converter is this? I am only aware of doing a 'Print List...' from RF and using the import function in 1Password to read the .html file.

Clearly there is something different about my Roboform DB. I take my functioning RF DB from 7.9.16.7 and copy that to a system that has RF 6.9.93 installed. When I try to use the passcards, most, if not all, will not work. That in itself tells me that RF 7.9 has updated or modified my DB so that it no longer works with RF 6.9.93. This makes some sense, because I rarely expect a DB that has been migrated to a newer version to work with an older version of a product. Many times there might be added fields, changed formats or other changes that the older product blows up on.

I suggest that the process you used may not have fully migrated all the DB to the format of 7.9.16.7. Or there could be some other factor.

I have also analyzed the html output from a functioning RF 6.9.63 passcard and the html output from a passcard that was working on 7.9.16.7 that was printed by RF 6.9.63. The html is very different.

My next test is to take a virgin install of RF 6.9.93, create a passcard or two that work, then print list them and import into a virgin 1Password install. If that works, then I know the process will work. If not, I'll be back with more questions.

I would have abandoned RF a long time ago if I had realized they were deliberately making it this difficult to change vendors. This whole concept of SaaS and forcing users to stay in their ecosystem and subscribe to the cloud is really p***ing me off. But that's a rant for another time and place.

I have spent the last 4 days trying to get a handle on what works and doesn't, in both my original environment, in Roboform 6.9 and 1Password after an import. The results aren't encouraging. I haven't tested all passcards in all browsers, but this process if far from trouble free. I also ran into the Demo limitation of 1Password of 20 logons which makes it that much harder to test this. I'm not plunking down my money until I can be sure it will function as I want and need. That said....

After culling non-working and obsolete passcards from RF 7.9, I pulled the DB over to a VM running RF6.9. Many work, but many do not. Those logons that pop up a logon window no longer work on RF6.9. Using your converter 1.08, and importing that into 1P 4.6, still more logons don't work as imported. But I can't correct them because I'm exceeding the Demo limitation. It is going to be extremely time consuming to figure out to generate test cases for those I can't get working.

I believe I do care about the HTML differences, because if the imported data is not what the web page presents, the logon likely won't work after the conversion and I'll have to manually recreate it.

Even after importing data from the conversion, there are likely to be many logons I'm going to have to manually recreate. I am finding that 1P does not handle logons I have that pop up a logon window. I have not figured out how to create one that works.

Starting with a new DB (to avoid the Demo limit), I am able to create a couple that didn't work before, but even here, the first logon I created works in FF and Chrome, but doesn't work in IE. It is going to take me days to figure out what logons convert ok or not, what logons I can recreate and how they will work in the various browsers.

This conversion from Roboform to 1Password is a total nightmare. If I wasn't so p***ed at RF for locking me in I'd chuck the whole process. It's beginning to look like the way to go is to just sit down and start over.

I hate to say it but my immediate experience with 1Password vs RoboForm is that RF still has 1P beat on features and ease of use. I'll save my comparison for another time. The main problem I have with RF now is forcing me to use a cloud subcription if I want syncing to mobile devices. Now after discovering this 'lock in' behavior, I'm really angry at them.

What I mean by they work is that when I click on the passcard, the browser is directed to the correct webpage or app and the logon is successful.

Doesn't work means that the logon is unsuccessful. The behavior I see varies depending on the particular logon. Most times it means the product doesn't enter correct (or any) data in one or more fields or the logon fails for some other reason, like the passcard navigates to the wrong web page or not at all.

For further testing, I stripped my RF DB down to 20 representitive working logons, including some that have Authentication pop-ups. When I push those to RF 6.9 for the conversion, the Auth pop-ups don't work (that must be unsupported in 6.9.). I had other problems with some in IE. After the conversion and import into 1Password, only three still worked in Firefox. Most that no longer work are missing data for one or more fields, mostly the username.

I'm still working on it but for the first three, I've gotten them to work in FF by deleting and recreating them in 1Password. I have not gotten the auto-save to work, or been able to edit or re-save them so that they work. I have to reenter the data on the webpage and select the 'Save new logon' command from the dropdown menu.

It is difficult to know what the conversion needs because I'm don't know the details of what a PW manager needs to see and save to work correctly. All I can think of is directing you to specific websites that I'm having difficulty with.

In general here are my opinions on 1Pass so far:

• I like the interface and sorting, categories, types of passcards, icons, general look and feel. But needing to navigate all the dropdown menus from the single icon on the toolbar is awkward.
• I haven't been able to evaluate all the features you mention because of my struggle to get some of my passcards to work so I can get a good feel for it's behavior.
• Auto-save seems to not be reliable, and editing/resaving passcards is difficult.
• The main reason I'm looking to change is because 1Pass allows local sync to mobile devices. This is a MUST feature for me. (NO SUBCRIPTION OR CLOUD STORAGE FOR ME!)
• The lack of support for Authentication pop-ups or applications, is a major problem for me, maybe even a deal breaker. RoboForm handles this flawlessly and works with my Apps like Quicken, so I know it's possible. If RF's method is insecure, I don't know that..

So bottom line, 1password seems to be missing two major features that are critical to me and I'll need to completely recreate all (or most) of my passcards.

"Do you mean you want multiple 1Password extensions in the browser (and therefore multiple menus)?"
I was thinking of a toolbar, instead of just an icon, where I could get to the passcards and other functions with fewer clicks. (Maybe I just need to accept that this product is a little different that what I'm used to.)

Regarding Authentication pop ups... I have been experimenting more with this. I have had mixed success when I use the Ctrl+\ Auto-type feature. Others I can't get to work in any fashion. In particular, I can not get the logon to my Netgear router or NAS to work. In these cases, when the Auth Pop up is displayed, I can not access any other browser function until the pop up is closed (this is normal for these devices) so I can't select the Save function. Auto-Save does not start or capture the logon. So I can't capture the logon fields.

On my Citi Bank logon, the web site puts '*' in place of the logon name after it is typed., i.e. Log***ame. This is what is captured. Even when I edit the passcard to the correct logon name, the site does not accept it.

The two major features this product is missing or not handling fully:
1. Authentication pop ups.
2. Application logons. such as Quicken's One Step Update. The other product I'm using handles these type logons correctly.

I have not had success creating an application logon, yet. To better test this I would need to put 1Password on my main system and I'm not ready to do that. I'm also not ready to purchase a full license to remove the 20 pass card limit, which is hampering my testing. I'm working around it by creating multiple password vaults.

I have also had occasions where after I overwrite a logon via the Settings > Save new logon, it no longer will complete the logon. The fields are filled in but the data is not 'submitted'.

Brenty, First, I'm not sure how you are using quoting in the reply, but it is helpful. Then, I agree with your sentiment on spurious toolbars.

Regarding HTTPAuth pop ups: With my previous PW Mgr, if it is a new logon it pops up a save dialog and is able to save the passcard. When I invoke the passcard, it then fills in the HTTPauth dialog. So I know it can be done.

I'll experiment more with the Citi Bank site and the application logons.

I can't find the function to access the Synapse website issue tracker. The instructions show how to access it on a Mac. I'm on Windows 7 running 1Password version 4.6.0.592 in Demo mode.

I have now come across an issue where a login that was working on my Virtual Machine, but not on the main host. I installed 1Password on my main computer, copied the 1Password folder to the host, opened the archive in the new installation. Many passcards work, but not to the Acronis Account site: https://account.acronis.com/login
The issues are:
1. On the host, Win 7 Pro x64, FireFox 42.0, 1P navigates to the login page, but does not fill or submit the page. This works on the VM, Win 7 Pro, FF 42.0. Is there something in the way I transferred the archive that caused this?
2. If the login fails as in 1. and I navigate to the Home page, 1P will not navigate to the Acronis page again. I must close all FF windows to get 1P to navigate to the page again. I think it is remembering a pending login. I think I've encountered this before in my testing without realizing it.

I am getting a better feel how to beat 1Password into submission. Some of the processes are not as smooth or trouble free as I have experienced in the past. With corner cases, it is easy to fail to create a working passcard. If I make a mistake creating the passcard, it is easy to overlook or do the wrong thing while trying to fix it. Then sometime it's better to delete and recreate the failing passcard.

HTTP Auth is not a part of the website but an external prompt from the browser itself and our script cannot be injected there. We can figure out a way to add a button and do it on a lower level code and we'll see if we can get there soon. For now, Auto-Type should work fine in that prompt as long as you're focusing the username field first.

There are two particular HTTP Auth logins that I am still not able to get to work. These are to my Router and NAS. If we could get these to work, then I'd be 85% to getting 1Password to work for me. I am not able to capture the needed info to create a valid passcard or application login. I have discovered that my previous PW Mgr seems to treat the Router HTTP Auth login window as an application. It is able to auto-fill and submit applications. Sort of like 1P's Auto-type, but without the need to hit Ctl-\.

I have been able to create Application logons. They work with Auto-type when I hit Ctl-\. But when I have more than one, the 'URL' captured is identical and a selection pop up appears where I have to select the desired one. If 1Password were able to capture a more unique Application name or identifier and Auto-Fill. You'd be home free and be able to say you support applications and I think it might also give you a track to fix the HTTP Auth issue. Somehow, the other PWM is able to tell when an Application login window is displayed.

Can you open the site manually in Firefox first, wait for the slow animation to be finished first and then invoke 1Password to fill, does it work? The pending issue would only be problematic if you were performing a Go and Fill such as opening it from the program or the 1Password's extension > Logins submenu.

That is exactly what I'm doing, a Go and Fill. For me, the Acronis site never gets passed the google-analytics or some other place it is connecting. I think the issue is that the loading of the web site has to get to a specific point before 1P can fill in the data. In the Acronis case, for me it never gets to that point. So 1P is waiting and when I close the site, the 1P plugin is hung. 1P won't execute any other passcard until I close all browser windows. I've seen this in multiple sites. I think 1P needs to be able cancel the pending operation if you navigate away from the page or to a different tab.

@MikeT,

We'll be curious to see what others are doing to pinpoint the data.

Maybe investigate what my previous PW Mgr is doing (see above). It is able to distinguish between the Apps.

Just to understand this correctly, 1Password is presenting multiple Login items with the same App URL that's actually reserved for separate apps, right?

Yes. I have created two App logins, for Quicken and SplashID Safe. When I display the Quicken Password Vault prompt, hit Ctl-\, the 1P tray icon displays a pop up with the name of the two passcards. In the main app window, the URL for both is: #32770. That is what was captured when I used the Ctrl-Add URL button and selected the window name for the particular app.

We just released an update to our 1Password extension, 4.5.1, for Firefox. Could you update the extension in Firefox's Add-ons area and restart Firefox, see if it is able to handle this better now.

I am already on 4.5.1 updated Dec 20, 2015

I have also discovered something about the Acronis site. It is hanging on my system while it makes some strange TCP connections. If it gets past those initial connections, the login does work. But I'm still having issues with 1P hanging if the login does not complete. How long is the reset timeout? Can it reset if the user navigates to a different tab or page?

I should let you know that I have both PW Mgrs add-ons installed. But I am disabling the one that I'm not testing. I don't know if this might be the cause of any issues.

According to Acronis, the connections are legit. But I'm very unhappy with them connecting to some site in Russia, and using some caching site that is known to have hacking problems, and that Wikipedia says: Two of ISIS' top three online chat forums are guarded by CloudFlare but U.S. law enforcement has not asked them to discontinue the service.

The issue 1Password has with the Acronis site is because those connections to Russia are hanging the load process and preventing 1Password from filling the fields. When I block those addresses, the login works. It also works on a Virtual machine I have. I'm not sure of why. Maybe because it is a x32 install while my main system is x64.

Anyway, after fiddling with 1Password for three weeks, I'm about to throw in the towel. I really want this to work, but I keep coming across sites that 1Password does not handle well. I have reported these using the tool you told me about. The latest snafu is with Google. It works fine with one login, but a passcard for a second login for my second email I can't get to work reliably. Also, when Google remembers the email accounts, 1Password does not handle the select email account display.

I do recognize the efforts to improve and appreciate the difficulty in making a product like this work in such a wide variety of circumstances. I understand that the Acronis issues are outside 1Password's control. The hanging of page loading seems to be not caused by Cloudflare, but related to a domain called Yandex.ru, located in Russia. And it is not occurring on all my computers.

I will try modifying the entries to reflect that Google link. That link seems to forward to something else. But my questions then becomes: How is the average user expected to figure out something like that link? The only thing a user would be expected know is to use links to navigate to a page, then use the capture mechanisms to save their passcard. In the case of Google, can you describe a process for capturing a working second login to Google? I could be wrong here but after capturing a second login, the behavior of Google changes so that the first working login breaks. I'm going to test this further to see if I can understand this better.

Yes, my previous experiences show that capturing the URL of the login page directly is the most reliable. Some sites make that difficult. Yes, I am aware of the need to save the URL for the login page, not the registration page.

After more experimentation, I think I have a system that (not ideal but) works pretty well for Google multiple logins:
1. Login to first account. 1P will prompt to save. Save login.
2. Log out from account. Click 'Sign In' again. But this time click 'Sign in with different account'.
3. Login to second account, enter the password, but don't submit.
4. Goto 1P plug-in: Settings > Save new Login...
5. Save as new login (don't overwrite).

Now when you want to login to a Google account:
1. If you aren't logged in, when you click 'Sign in', you will see the two saved logins. Click the desired account.
2. If you are already logged in, Open a second tab to Google, click your picture/icon in upper right and click Add Account.
3. If you clicked Add Account, you will be prompted for the account. Select the desired account.
4. When the password prompt is displayed, Go to 1P Plug-in. At the top you see the two Google passcards displayed.
5. Select the matching passcard to the login selected in 1 or 3.

There is a potential issue I'm seeing with Comcast email login that I will report when I have a bit more data. If I can solve this (and the HTML Authentication issue) I will be about 90% to getting a working environment. (See next post Re: HTML Auth testing)