What does a team owner do if he has misplaced his Emergency Kit.

If an owner of a team account misplaces their Emergency Kit and did not add another team member as part of the recovery group, is there anyway to recover the account?


1Password Version: 5.5.BETA-30 (550030)
Extension Version: 4.4.3.90
OS Version: 10.10.5
Sync Type: Dropbox

Comments

  • michaelbchu
    michaelbchu
    Community Member
    edited December 2015

    https://support.1password.com/teams-admin-recovery/ states that there isn't a way to recover the main account.

    Does this mean would have to export all our vaults and recreate new team?

    Please advise....

  • AGAlumB
    AGAlumB
    1Password Alumni

    @michaelbchu: It does. AgileBits doesn't have access to your data under any circumstances. If we do need to reset or delete a team for you, shoot us an email at support@1password.com from the account owner's email address so we can help.

  • Wow. This is really sad!

    We are making changes that hopefully will help more teams to have more than one person being able to recover.

This discussion has been closed.