Account Key on browser signin page differs from other devices

Comments

  • ScissorBoy
    ScissorBoy
    Community Member

    thanks!

    I had another issue. I just created an account for Teams (username: ScissorBoy). When I try to sign in on the website (https://grantscissorboycom.1password.com/signin) it tells me the first 8 characters of my account key that I should be using BUT that number does not match the account key I have on my iPhone version of the Team account key or the one I have on my mac version of 1password. Any idea how I can fix this?

  • sjk
    sjk
    1Password Alumni

    Hello again, @ScissorBoy.

    Hope you don't mind that I've split your new issue into its own thread. Someone who's more knowledgable than I am about this one will suggest how you can fix it. Thanks for waiting for the answer. :)

  • Jacob
    Jacob

    Hey @ScissorBoy! It looks like you emailed us about this as well. We'll get back to you there. :)

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