troubleshooting 1password can't connect to 1password mini

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Offline
Offline
Community Member
in Mac

deleted one password, application support files, group container. Removed all browser extensions.
rebooted and ran first aid from backup. No problems.

1Password Version: 5.4.3
Extension Version: Not Provided
OS Version: 10.11.1
Sync Type: dropbox
Referrer: kb:error-connect-to-mini

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  • Offline
    Offline
    Community Member
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    from the diagnostic reports
    Command: 1Password 5
    Path: /Applications/1Password 5.app/Contents/MacOS/1Password 5
    10 main + 92 (1Password 5 + 7420) [0x108505cfc]
    10 -[OPAppDelegate applicationDidFinishLaunching:] + 788 (1Password 5 + 41316) [0x10850e164]
    10 -[OPAppDelegate startHockeyManager] + 665 (1Password 5 + 46393) [0x10850f539]
    10 -[OPAppDelegate hockeyManagerStarted] + 1131 (1Password 5 + 43243) [0x10850e8eb]
    Process: 1Password 5 [11648]
    Path: /Applications/1Password 5.app/Contents/MacOS/1Password 5
    10 main + 92 (1Password 5 + 7420) [0x108505cfc] 1-10
    10 -[OPAppDelegate applicationDidFinishLaunching:] + 788 (1Password 5 + 41316) [0x10850e164] 1-10
    10 -[OPAppDelegate startHockeyManager] + 665 (1Password 5 + 46393) [0x10850f539] 1-10
    10 -[OPAppDelegate hockeyManagerStarted] + 1131 (1Password 5 + 43243) [0x10850e8eb] 1-10
    0x108504000 - 0x108900fff com.agilebits.onepassword4 5.5.BETA-26 (550026) <04691DE3-15A7-331F-B6FD-884CDA1FDADC> /Applications/1Password 5.app/Contents/MacOS/1Password 5
    0x109a2e000 - 0x109a57fff coop.plausible.CrashReporter (1.0) <037FC6FA-6FB2-3584-9DD0-145D468013C9> /Applications/1Password 5.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Frameworks/CrashReporter.framework/Versions/A/CrashReporter




    Path: /Applications/1Password 5.app/Contents/PlugIns/SafariExtensionCompanion.appex/Contents/MacOS/SafariExtensionCompanion

  • Jacob
    Jacob
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    Hey @Offline! To figure out what's going on, could you please create a Diagnostics Report from your Mac?

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once you send the email, post back here with the BitBot confirmation number you receive a few minutes after sending. That will help us connect the dots. :)

  • Offline
    Offline
    Community Member
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    I decided to wipe the drive and reinstall everything. The migration assistant doesn't work properly according to Apple second-level support.

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @Offline,

    Sounds like you may have had some other trouble on your Mac as well! Hopefully 1Password is working correctly for you now, but if you're still having a problem with that, please let us know and we'll be happy to help. :)

  • Offline
    Offline
    Community Member
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    Nothing like wiping a disk and reinstalling EVERYTHING to help you clear out junk from 2008 upgrades that somehow managed to migrate upwards.

  • khad
    khad
    1Password Alumni
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    Phew! I'm just glad things are working well now. Don't hesitate to get back in touch if anything else comes up, though.

    Have a wonderful rest of your week and a lovely holiday!

  • Offline
    Offline
    Community Member
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    Thanks, @Khad. Doing a wipe and reinstall brings memories of solving Windows issues.

    I don't see a beta discussion group - what's going on with v6?

  • khad
    khad
    1Password Alumni
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    @Offline,

    You can join the beta and then join the beta discussion.

  • Offline
    Offline
    Community Member
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    I've been a member of the beta group for years -- my error here, I didn't look at the right level.

    Best,
    Mark

  • khad
    khad
    1Password Alumni
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    @Offline,

    No worries at all, Mark! We certainly appreciate your testing and look forward to your continued feedback. :)

This discussion has been closed.