Master Password will not let me into 1Password, how do I reset?

Vic_Clouston
Vic_Clouston
Community Member

I have just installed 1 Password and set a password of 23 characters. Now it won't let me in how do I reset the password.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:legacy-versions

Comments

  • Vic_Clouston
    Vic_Clouston
    Community Member

    I am using El Capitan Ver 10.11.2

  • Stephen_C
    Stephen_C
    Community Member

    @Vic_Clouston you've not told us what version of 1Password you're using so for the purpose of this reply I'm assuming it's 1P5. In that case look first at this knowledge base article:

    My Master Password is not being accepted. What should I do?

    If you really need to start over (which will lose any data you've already saved in 1Password) you'll need to refer to this knowledge base article:

    How do I start over with an empty vault?

    Note:

    1. The instructions differ depending on whether you're using the Mac App Store version of 1P or the AgileBits store version.
    2. You may need to take additional steps in your have already sync'd your 1P data with another device—depending on the sync method you used.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Greetings @Vic_Clouston,

    Please let us know if Stephen_C's post helped or not. If you still require assistance we'll be more than happy to help :smile:

This discussion has been closed.