I need to recover my team account key. I can't seem to locate my emergency kit! Help!
I need to recover my team account key. I can't seem to locate my emergency kit! Help! Really, that's about it. I'm not able to get a hold of the account admin at this time, so I believe this is the only option I have right now.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:teams-troubleshooting-signin, kb:account-key
Comments
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Hi, @tylerforret. Welcome to the 1Password for Teams forum! I'm sorry it's under such unpleasant circumstances.
Your Account Key is known only by you and is saved locally on your devices, so we cannot recover it for you. However, if you've registered a device, you should be able to access it there.
When you set up your account, which browser did you use? Are you still able to sign in there?
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Got it, thanks!
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Great to hear! If you're able to sign into your account on the web, you can generate and save your Emergency Kit as described here: https://support.1password.com/emergency-kit/#where-can-i-find-my-emergency-kit-
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