1 password version 6.0.1 is not working on google chrome

ataha
ataha
Community Member

I installed google app extension (version 4.5.3.90) but the problem whenever I use it it closes the 1 password app and asked for the app installation. what shall I do?

Many Thanks


1Password Version: 6.0.1
Extension Version: Not Provided
OS Version: OS 10.11.3
Sync Type: iCloud

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @ataha,

    I'm sorry, but I'm not quite sure I understand what's going on here. It does sound odd, and rather frustrating! I'd love to try and recreate it here, but I haven't had any luck so far.

    Could you tell me a little bit more about the steps that you're taking? It would also be really helpful to see the exact text of the error message that you're seeing. Is it asking you to install the app extension, or is it unable to find the main app?

    Once we know a bit more about this, we'll be able to give you steps to get it resolved.

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