Content on non primary vaults are lost after days (using WiFi sync)

KoTa
KoTa
Community Member
in iOS

After every sync via wifi all my vaults with the exception of the primary vault are empty after 1 or 2 days.
I checked the content of each vault after the WiFi sync and each vault was ok and with data.
But a few days later (when I'm not in my WiFi net) all data of the vaults are empty.
This happened more than once.
Is this a bug or what's the reason?

1Password Version: 6.2.1
Extension Version: Not Provided
OS Version: iOS 9.2.1
Sync Type: WiFi

Comments

  • Ben
    Ben

    Hi @KoTa,

    Thanks for taking the time to write in. I'm sorry to hear about the difficulty. You didn't mention which devices you are syncing via WiFi but I'd like to get a diagnostic report from each of them. This will hopefully give us a better look at what may be going on "under the hood."

    I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

    —Mac—
    https://support.1password.com/diagnostics/mac.html

    —iOS—
    https://support.1password.com/diagnostics/ios.html

    —Windows—
    https://support.1password.com/diagnostics/win.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

This discussion has been closed.