Resetting a Teams account to initial sign-up status.

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tomevans_iglu
tomevans_iglu
Community Member
in Business and Teams

We signed up for the Teams beta a while ago but due to internal changes did not get around to utilising the account. We have just come to use it and have found that we are unable to log in to the account due to loss of the master password. I am fully aware this cannot be recovered. Luckily, we had not started to use the teams account, so there is no important data to lose. Is it possible to reset the account to it's initial stage so that we can set up a new master password or some destructive way we can at least use the Teams account name?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:teams-admin-account-management, kb:teams-admin-recovery, kb:emergency-kit, kb:understanding-account-key, kb:teams-troubleshooting-signin

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @tomevans_iglu: While it's never good to forget the Master password and get locked out, I'm glad to hear that you're not losing any data at least! Shoot us an email at support@1password.com and we'll help you get this sorted out. :)

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