1pass on iPad is dark and wants to install every time I tap it

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jchodosh
jchodosh
Community Member
in iOS

My 1pass icon is uninstalled and when I tap it, it tries to install. Corrupted? What should I do?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:dropbox-troubleshooting

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  • hawkmoth
    hawkmoth
    Community Member
    edited March 2016
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    @jchodosh - Have you tried restarting your iPad? Press and hold the Home and Off buttons until the Apple logo appears. That has helped me in similar circumstances with other applications that don't install completely.

  • jchodosh
    jchodosh
    Community Member
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    Already tried this and no good. Is this corrupted?

  • Ben
    Ben
    Options

    Hi @jchodosh

    Unfortunately the installation process is controlled by the App Store, not the app, and so there is really very little we can do about a hung installation. I would only recommend reinstalling if you are positive you have your 1Password data backed up or synced. It is not by default.

    One thing that may help is:

    1. Tap on the 1Password icon to pause the download (from the home screen, not from in the App Store).
    2. Reboot the iOS device (instructions)
    3. Go to the App Store and find the app and start the download again. Sometimes you have to search for the app by name since it’s not always in the Updates tab anymore at this point.

    Please let us know how it turns out.

    Ben

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