I recently switched my sim card from a iphone 5c to an iphone 5s and I cannot log into my vault?

Options
gkwiecien10
gkwiecien10
Community Member
in iOS

I bought a new iphone 5s and switched my sim card from my old phone (iphone 5c) and when i opened up 1password and typed my password in it didnt work. I went back to the iphone 5c and tried it there to make sure the password still worked and it did. Please tell me how to access my fault on my new iphone 5s which is saved through icloud.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: iCloud
Referrer: forum-search:switched iphones now my password doesnt work

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    @gkwiecien10: The only way a SIM card would be involved is if you don't have Wi-Fi and you're trying to connect to iCloud over cellular. In any case, this is handled by iOS, so it isn't related to 1Password.

    I can tell you though that after traveling earlier this year myself I had some similar issues switching back to my SIM card when I returned home. I eventually got it working by resetting the network settings on my iPhone.

    Regarding unlocking 1Password, (un)fortunately AgileBits has neither your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/master-password-not-accepted/

    For example, it sounds like you simply have a different vault and Master Password setup on each iPhone. And to sync with iCloud, you'd first need to unlock the app with the correct Master Password, and then after it syncs you'd be able to use the new one.

    If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. Please let me know how it turns out. I look forward to hearing back from you!

This discussion has been closed.