Can't restore purchase (not bought with apple id)

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jregb
jregb
Community Member
in iOS

I bought 1password for mac from your online store (not the mac app store). I have it running on 2 macs and 2 ios devices. It won't let me "restore" my purchase on the ios devices since I didn't buy with my apple id. How do I upgrade the ios app to the pro version?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: ug:ios/, ug:ios/existing-user, ug:ios/, kb:pro-features-faq

Comments

  • Ben
    Ben
    Options

    Hi @jregb.

    Thanks for taking the time to write in. The Pro features for our mobile apps are not included with a 1Password license:

    If you'd like the Pro features you'd either need to subscribe to 1Password for Families instead of purchasing a license, or purchase the Pro features separately. If you decide to go with the former option, and purchased within the last 30 days, please email us (support+sales@agilebits.com) for a refund on the license.

    Thanks!

    Ben

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