Can't unlock synchronized vault after updating 1Password on my iPhone.

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Tyler Duzan
Tyler Duzan
Community Member
in iOS

Between the last time my phone was rebooted (for an iOS update) and today, when I rebooted manually, 1Password had an update applied. I sync my vault from my laptop to my phone, and it has a long (46 character) password. At any rate, it works fine on my laptop, I have verified I am typing the password correctly by typing it into 'Notes' and then copy/pasting into 1Password, but my vault will not unlock on my phone anymore. Day-to-day I use TouchID, so I hadn't noticed that there was an issue previously.

What recourse do I have? Is there a way for me to delete the vault on my phone and start over via Wi-Fi Sync from my laptop? I need to get my phone back in working order ASAP.

Thanks.

1Password Version: 6.3.1
Extension Version: Not Provided
OS Version: iOS 9.3.1
Sync Type: Wi-Fi

Comments

  • Ben
    Ben
    Options

    Hi @Tyler Duzan,

    Thanks for taking the time to write in.

    What recourse do I have? Is there a way for me to delete the vault on my phone and start over via Wi-Fi Sync from my laptop?

    Yes. Instructions can be found here:

    (iOS) How do I start over with an empty vault?

    How to sync your 1Password data

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

  • Tyler Duzan
    Tyler Duzan
    Community Member
    Options

    Thanks Ben. I was able to reinstall 1Password on my phone and start from a Wi-Fi synced vault from my laptop. Now everything works as expected and it unlocks with the proper master password. I'm unsure why the vault got corrupted on my phone, but luckily I have multiple copies, so I was able to recover.

    Thanks.

  • Ben
    Ben
    Options

    Excellent! Thanks for the update. If we can be of further assistance, please don't hesitate to contact us.

    Ben

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