trouble merging a free trial into a recently purchased family account.

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heckbychoice
heckbychoice
Community Member
in Families

I am still having trouble with a free account that i installed and a recently purchased family account. I have a key code but the free account does not recognize it when it asks for the info. How do I merge the two?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:teams-user-getting-started, kb:teams-faq-existing-user, kb:teams-troubleshooting-signin

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  • Pilar
    Pilar
    1Password Alumni
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    Hi @heckbychoice,

    I'm sorry to hear that you're having some trouble getting set up with 1Password. If I understand correctly, by "a free account that I installed" you mean the trial version for the standalone app. Is this correct? If this is the case, then this guide to migrate will help you: https://support.1password.com/teams-families-migrate/mac.html.

    Please let us know how this goes! :chuffed:

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