I have received an email that my free trial period is expiring, but we are not a new customer.

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marianne_nave
marianne_nave
Community Member
in Business and Teams

We have changed administrators, but want to maintain our account. Can you help me please? Thanks.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Billing problem--

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  • marianne_nave
    marianne_nave
    Community Member
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    Hi. We have recently switched the Administrator on the CPLLC account. I have now received a notice that our free trial is set to expire. We have already paid. Can you help?

  • Jacob
    Jacob
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    Hey @marianne_nave! I merged your threads to keep things organized. Hope you don't mind.

    I'm sorry but I'm a bit confused. You have a 1Password Teams account under the email address you used to sign up on the forum — I confirmed it a moment ago. Did you not want to continue using that account?

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