My account just got frozen, even though I have valid credit card details!

Options
RandomMarius
RandomMarius
Community Member

Either this is a mistake, or I somehow got fooled.
Either way this is not very amusing to me and 1P is starting to annoy me now...


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • afctee
    afctee
    Community Member
    Options

    As frustrating as it maybe, I'd suggest logging into the account, and reentering the credit card info. Then see what happens.
    Sorry for your experience.

  • nmott
    nmott
    1Password Alumni
    Options

    @RandomMarius I just looked and saw that you have two accounts, one of which hasn't been used since last November. That's the account you received the warning about. If you weren't using it anyway, you can continue to use other account like you have been 8-)

  • RandomMarius
    RandomMarius
    Community Member
    Options

    @nmott argh, you're right... Don't even recall that account... the transition between all the services confused me I guess.

    @afctee I tried that, but since I was logging into an old disused team before I tried this family beta, I had used the incorrect password and though I was totally locked out.

    All sorted now.

  • Jacob
    Options

    @RandomMarius Glad to hear you got things all sorted. :) Let us know if you have any other questions!

This discussion has been closed.