I'm a bit lost with family integration...

Hi Philippe ( @koapus ),

1Password Families is a great way to share your data with your wife. In order for your wife to use 1Password Families, however, she will need to upgrade from 1Password 3 to 1Password 6.

How is your data currently set up in 1Password? Do you and your wife each have separate databases? Is your goal to share all of the information, or simply to share the important bits (like shared bank information)? Once we know a little bit more about your current set up, we’ll be better able to advise you on how to move forward.

@koapus,

Since you posted in the 1Password Families category, is it safe to assume you have a subscription to 1Password Families? All active 1Password Families subscriptions include all the latest versions of 1Password on all platforms (Mac, Windows, iOS, and Android). :)

When I looked in our system just now, I don't see a 1Password Families subscription or any separate licenses for the apps for your email address. I only have the email address you used to sign up for this forum, though, so it's possible you have licenses for the apps or a 1Password Families subscription under a different address. It's also possible that you purchased 1Password for Mac from the Mac App Store, so we wouldn't have a record of that ourselves. Only Apple has access to your purchase history on the App Store (that's true for both Mac and iOS).

What I would recommend is to first create a 1Password Families account as that's the best way to share everything. Don't worry about your wife's setup until we have things working for you. Then we can help you with upgrading her old versions of 1Password to the current versions, so you can share everything. :)

@koapus: Ah, that makes sense! Thanks for clarifying. Indeed, a 1Password Families subscription allows 5 members of your family to use 1Password on all of your devices — Mac, PC, iOS, and Android, as well as through the browser.

Now, it isn't clear from your description, but I do want to address one point: in order to use 1Password Families directly, you'll need to be relatively up to date on your operating systems. However, if you have older Macs or PCs which cannot use the latest, 1Password Families-supported OSes and versions of 1Password, you can use the standalone apps. In that case, 1Password Families would function more as a bundle license for them.

But that may not even be relevant. Let me know the OS and device versions you and your family will be using, and we'll see what will work best for you. :)

@koapus: Great! Thank you! You're able to use 1Password version 6 on all of those devices, so each of them will be able to use a 1Password Families account.

From your original post, I had been worried that some devices may have been stuck with an older version, but it sounds like you're in good shape there. 1Password Families will make it easier to setup each of them and share vaults with your wife...without having to pay for multiple licenses for the two of you. :)

@koapus: Oh dear. I'm sorry for not being clearer! With 1Password Families, you only need a single subscription for up to 5 members of your family. Definitely don't get more than one...unless you have another family out there somewhere. ;)

How it works is you sign up for 1Password Families at the website. Then you can invite your wife and others to join your 1Password Family. They'll use your email invitation to create their own 1Password Accounts as part of your Family. You'll each have your own Personal vault that only you can access, and by default there is a Shared vault available to all members of your Family. You can also create additional vaults to share as well, or to keep to yourself.

I hope this helps. Don't hesitate to ask any other questions that might arise! :)

@koapus: Thank you for clarifying! A 1Password Families subscription is a separate purchase. And while your existing license cannot transfer to 1Password Families, you'll get a month for free to try it. I don't see anything in our system, but if you'll email us at support+licenses@agilebits.com with your receipt, we'll see if there's anything we can do to help. :)

Unfortunately Apple doesn't share details of purchases made through their App Store with us, so we cannot look up purchases from them for you. :(

Also: I do not see any emails from the email address you have registered here on the forums in our inbox. Did you send it from a different address? If so please post your support ID here so we can 'connect the dots.'

Ben

@koapus Thanks for sending that over. We'll get back to you as soon as possible. :)

ref: YTB-33788-347

@koapus It looks like Rob responded to you a few hours after you sent your message in to us. Is there something we missed?

@koapus Ah, I see what happened. You emailed back a few minutes after you sent the first message and said that you located your Mac license, so Rob didn't think there was anything to look for. I see that you asked above about something else, though. I'll reply via email now and we can keep the conversation going there. :) Sorry for the confusion.

ref: YTB-33788-347