Can't get 1Password to fill a login formular on a website

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marktopper
marktopper
Community Member
in 1Password in the Browser

I can not get 1Password to fill out the forumular on namecheap.com's sign-in dropdown.

I have to copy paste the username and password manually in order to login.

Any ideas how to make the fill method on 1password support this?

1Password Version: 6.3.1
Extension Version: 4.5.6.90
OS Version: 10.11.5
Sync Type: iCloud

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni
    Options

    Hi @marktopper,

    I believe if you were to try filling in either Firefox or Safari you would find we work on this site but you're using either Chrome or a Chromium based browser and it seems to have a limitation that the other browsers don't. If a web page has a lot of elements on the page it can result in a large amount of data needing to be sent to 1Password to figure out what to fill. That site has over 400 elements of which 431 are checkboxes. I have no idea why they have a page with 431 checkboxes but they do.

    The problem is Chrome chokes on large messages and over a certain size it refuses to send them and instead closes the WebSocket that the 1Password Chrome Extension was using to talk to 1Password mini. We don't have a workaround I'm afraid as the extension needs to use a WebSocket right now.

    In this particular instance though we can step around the problem. That site has a dedicated login page that they don't seem to advertise very well but it's available at https://www.namecheap.com/myaccount/login.aspx. That page has 18 elements that we record data on so the message is several times smaller and it shouldn't choke in Chrome.

    Does that help at all?

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