Updated Mac OS X to version 10.11.6 & 1Password won't work

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Hadiat1Pass
Hadiat1Pass
Community Member

I updated OS X version 10.11.6 & when I type my master password in 1Password to log on to a website, it says "Connecting:1" and then keeps counting up from 1 and never connects! It worked just fine before I updated the OS. Could you help please ASAP, as I need to pay some bills and don't have the passwords saved anywhere else. Thanks.


1Password Version: 3.8.9
Extension Version: 4.5.7
OS Version: 10.11.6
Sync Type: Not Provided
Referrer: forum-search:updated OS X version 10.11.6 & logging in I get "Connecting:1,2,3 etc." & won't log in

Comments

  • Hi @Hadiat1Pass ,

    I'm sorry you are having trouble unlocking 1Password. We haven't had any reports of unlocking not working with version 3 in OS X 10.11.6, so yours may be the first or it may be a temporary problem.

    When you try to unlock 1Password are you trying to enter your Master Password in the main app or from the menu bar icon? If the main app, try unlocking from the menu bar icon and see if that works. Please let us know how you make out.

    Regards,
    Kevin

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