Save new password window showing up off the screen [disable display scaling]

edited May 2016 in 1Password 4 for Windows

solved already

I'm running Windows 7 on Mac (latest OS) with Parallels 11

I had to create a new user profile the other week and since then all of my 1Password "save new password" windows are showing up in the bottom right corner of my screen about 80% off the screen. So I have to drag them each time to the middle of the screen to use them or even to close the window.

1Password Version:
Extension Version: Not Provided
OS Version: Windows 7 / Mac 10.11.05
Sync Type: Dropbox
Referrer: forum-search:save new password window showing up off the screen


  • solved

    Ah, I solved it using the same method as 2 years ago (disable display scaling)

  • LauraRLauraR

    Team Member

    Hi @JFKESSEL - I'm so sorry you had the problem with the 1Password browser extension window showing incorrectly. Thank you for letting us know that you resolved the issue by disabling display scaling.

  • Hi unfortunately the problem came back, and won't go away using the old steps!

  • MikeTMikeT Agile Samurai

    Team Member


    There isn't any fix we can do for this, it's an issue within Parallels and/or Windows' windowing system.

    The one thing you can do is reset the saved window location. Here's how:

    1. With the auto-save dialog in focus, press ALT+Space on your keyboard and then press the Enter key. This will switch to Move action for the window.
    2. Now, use the arrow keys to move to the preferred location and press the Enter key to save the location.
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