My ipad is not syncing with the latest data

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jefferis
jefferis
Community Member
in iOS

I have an iPad air and current OS. I have the latest 1P. I just realized that the iPad is no longer updating / syncing with the latest info. Not sure what to do.

1Password Version: 1Password 6 Version
Extension Version: 6.3.2 (632001)
OS Version: 10.11.6 iOS the latest
Sync Type: dropbox
Referrer: forum-search:ipad not syncing

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  • Megan
    Megan
    1Password Alumni
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    Hi @jefferis,

    I'm sorry to hear that you're having trouble keeping things synced up lately. I've got a few basic things that we want to check regarding Dropbox first, before we get into the serious troubleshooting:

    • Please ensure that Dropbox is installed and running on your computer
    • Check that you are logged in with the same account on all computers and devices
    • Confirm that Dropbox sync is selected in 1Password > Preferences > Sync on your Mac
    • Confirm that Dropbox is selected in Settings > Sync on your iOS device
    • Confirm that both your Mac and iOS devices are reading from the same file path in Dropbox.

    If all of those items check out, let's run a test and see where things are getting tripped up:

    • Create a test entry on your Mac ("Test, Mac") and add some data
    • Create a test entry on each of your iOS devices ("Test, iPhone/iPad") and add some data
    • Does "Test for Mac" show up on either of your iOS devices?
    • Does "Test for iPhone" and/or "Test for iPad" show up on your Mac?

    Please let me know the results of this little experiment - once we have a better idea of where things are going sideways, we should be able to get this straightened out simply for you :)

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