Problem caused by me signing up first for the Team version and a day later for the Me version
Early they week I signed up for 1Password Team (teamwm), and yesterday I transferred the data from my licensed 1Password.
Today I realised I made a mistake, I should have signed-up for the Individual, or Me version.
I signed up and established a new account.
When I tried to transfer my data from my licensed 1Password using the barcode reader method nothing got transferred, it seems everything got duplicated in my old version.
Then I tried to transfer one document:
Clicked on one entry under Category.
Two displays for the same document were displayed:
On showed: Vault Primary
The Other showed:
Account WM
Vault Personal
I highlighted the Vault Primary entry.
Selected: Share
Selected: Shared
Nothing got transferred, but third entry appeared for the same document.
It read:
Account WM
Vault Shared
How can I reset everything prior to me having signed up for 1Password Team?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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License 1Password 6
Subscription 1Password Team
Subscription 1Password Me
OS EL CAPITAN, 10.11.6 (15G31)0 -
Hi @Nante,
I'm sorry you're running into some trouble trying to migrate data from your Teams account to your individual account! But don't worry, we can definitely help to get this all sorted out.
When I tried to transfer my data from my licensed 1Password using the barcode reader method nothing got transferred...
The QR code doesn't transfer data between two different accounts - it just makes it easy to sign into your account in the 1Password app. For example, let's say you get a second Mac and install the 1Password app on it. To sign into an account from the app, you can either scan that account's QR code or sign in manually. If you scan the QR code, that automatically fills in your sign-in address, account key, and email address - all you need to do is type your master password. If you instead choose to sign in manually, you would need to manually fill in all four of those fields.
In order to move your data from your Teams account to your individual account, you'll want to follow the steps here: Set up the apps and import your data
The difference will be that you'll need to sign into both accounts in the 1Password app - your Teams account and your individual account. Then move the items from your Teams account vault to your individual account vault.
Does that help? Please let us know how it all goes and if you have any questions about that. Cheers! :)
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Follow-up to my message send earlier today.
It seems deletion of the Team account that I deleted yesterday did not delete everything.In 1Password 6 I have an entry under Category called Driver’s License.
When the item is displayed it shows Vault Primary.
When I click on Switch to Vault the display shows:
All Vaults
Primary
WM Personal
WM SharedWhy are the WM vaults listed, I deleted the WM account yesterday.
I selected Primary.
I highlighted Driver’s License.I select Item and highlight Share.
The window that opened shows:
WM
Personal
ShareAgain, why are the WM vaults listed, I deleted the WM account yesterday.
Should there not be an entry for the my.1Password account?
When I click on Personal a new entry for Driver’s License appears in 1Password 6/ Categories and shows account WM, vault Personal.
Nothing gets transferred to my.1Password, which has been open all the time.Hope this will help.
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Which account(s) do you see on the Accounts preference pane? It sounds like you have not signed out of your team account (click Sign Out) or signed in to your new account (click
+at the bottom of the list).
Be sure to use the QR code from your new account to sign in to your new account. Or simply enter the details manually. The sign in address will be my.1password.com, but it sounds like you already know that. :)
Let me know how it goes!
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It did not work.
It seems the Teamwm account that I initially set up and then cancelled has not gone away and is causing my problems
Background:
Installed on my Mac 1Password 6
Created a Team account: Account Key: A3-Gxxxxx
I think the set got aborted because I clicked on something I should should not have.
Created a Team account :Account Key A3 Bxxxxx
Transferred my data from 1Password 6 to the teamwm account using procedure "To import data into your new account."
Created a Personal (My) account: A3-9xxxxx
Deleted Team account: A3Bxxxxx
Steps:
Followed the procedure "To import data into your new account."
1 Started 1Password 6
Got a diagnostic:
WM Authentication Error
Sign-In Address: https://teamwm.1password.com
Account key: A3 Bxxxxx
That is the account I deleted yesterday,
Clicked on the "Not now" option.
2 Started https://my.password.com
3 Selected 1Password 6/File Menu/Backup, clicked on it.
The display showed:
All Vaults
Primary
WM (a flag) Personal
Shared
4 Clicked on Primary
5 Selected 1Password/Item/Share
6 Clicked on Personal
Got the same diagnostic: WM Authentication Error
7 Clicked on "Not now".
Nothing got transferred
8 Selected 1Password/Item/Share
9 Clicked on Share
10 Nothing got transferred
Appreciate your help.
W Moder0 -
I found an email conversation you had started with us about this same issue. I just replied to you there. We'll work with you via email until everything is resolved so that we are not duplicating efforts or creating any confusion. :+1:
ref: UNR-24272-144
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