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Sign in address is invalid

jmatt888
jmatt888
Community Member

i have had an account for years. Iphone breaks down. Need to download 1 password. go to sign in with my valid email address, my valid master password and my Account keylicense key, and system reply says "Sign-in address appears to be invalid"


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: ios
Sync Type: Not Provided
Referrer: forum-search:sign-in address appears to be invalid

Comments

  • Hi @jmatt888! I’m sorry for the confusion about an account. We recently introduced a 1Password subscription service, which has automatic sync between your devices, access to 1Password anywhere, and an account to access everything. Since you purchased 1Password a while back, you didn't get an account or sign-in address with the new service. You can create one to get the benefits accounts include (see that blog post I just linked to for more info), or you can keep using 1Password as you always have.

    I'm sorry to hear about your iPhone as well. There are a few things we can try to get your data back.

    First, did you sync things anywhere? Perhaps Dropbox or iCloud? That's the easiest way to recover your passwords. Here's how to sync back your data using one of those options: https://support.1password.com/sync-options/

    If you don't find any data in those areas, did you back up your device to iTunes? You can locate and restore a backup when you used to have 1Password installed and your data should also be included: https://support.apple.com/en-us/ht204184

    And if none of that fits, I'm afraid you'll have to start over from scratch. Using 1Password in your browser, you can start saving your passwords again and rebuild your collection: https://support.1password.com/ios-extension

    I hope that helps! If you have any questions, just let us know. :)

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