after using 1Password for three weeks one site of several does not accept my request to log on
1Password works on all other sites, just not on this one.
1Password Version: 6.3.4
Extension Version: 4.6.1
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:locked out from one site
Comments
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I'm going to move your post to our "Saving and Filling in Browsers" category so the right people will be able to see it :chuffed: Could you please let us know the exact URL of the site that you're having trouble with as well the browser that you're using it would help us sort this out :chuffed:
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It was Fidelity,com and Safari.
Called Fidelity and reset Password.
Don't understand why 1Password would fail on just one site of several dozen.?
Will try to reset password using 1Password and hope it does not continue to be an issue.
Thanks0 -
Hi, @earljstifflear. Fidelity is indeed one of our known problem sites, but generally, if you save a Login from the browser extension either using autosave or manual save, it should behave better for you.
The other thing to check is that the password you have saved is not longer than 20 characters, which is the maximum length that is allowed by the password field on fidelity.com.
Let us know how it goes.
--
Jamie Phelps
Code Wrangler @ AgileBits0
