About my E-Mail address

edited October 2016 in Memberships

Hi Guys, back again with another small problem.
When I joined 1Password, I had broadband with Virgin Media, but changed my broadband supplier in April to Sky and have had problems with my registered e-mail address under Virgin. I need to change my 1Pasword e-mail to a new address I have with Yahoo, but the system tells me that I cannot change it. As I cannot get the e-mails to my registered address, as may happen with others from time to time, how can I change my address on the system please.

Will check back later to look for replies.

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  • JacobJacob

    Team Member

    Hi @Alex161! Sorry for the trouble. Could you please email us at [email protected] and include the old address and new one in your message so we have the details to look up your account? Post back here when you've sent the email, and include the BitBot confirmation number you receive so we can get back you faster. :)

  • Thank you again. All sorted - your support ID [#EGJ-15487-927]. Your help and efficiency always appreciated.


  • JacobJacob

    Team Member

    No problem at all. I'll reply to your email shortly. :)

    ref: EGJ-15487-927

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