Convert Family account to individual - error

I'm trying to convert my family account to an individual account but I keep getting the error:

'Failed to convert to individual account.
Invalid request parameters.'

Can you help? I'm using safari on my iPad to do this, would I be better using a desktop?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iPad iOS 10.0.3
Sync Type: Not Provided


  • My apologies - I stupidly hadn't removed the other family member from the account before converting it. All sorted now!

  • JacobJacob

    Team Member

    Hi @ratherhazy! Sorry for the trouble. That error was indeed for the extra family member being present. I've let the team know it should be more straightforward. We'll get that cleared up. :) Thanks for posting about it. Let us know if you have some other questions.

    ref: B5-2120

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