1Password authentication via Touch ID slow since iOS 10

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wehurlbert
wehurlbert
Community Member
in iOS

Since installing iOS 10 (now at 10.1.1) Touch ID authentication to 1Password has been noticeably slower on my iPhone 6s. This includes after doing a full backup and restore. Latest 1Password version 6.4.5. Any solutions for this?

1Password Version: 6.4.5
Extension Version: Not Provided
OS Version: iOS 10.1.1
Sync Type: iCloud
Referrer: forum-search:touch id

Comments

  • Ben
    Ben
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    Hi @wehurlbert

    Thanks for taking the time to write in.

    I'd like to ask you to create a Diagnostics Report from your iPhone 6s:

    Sending Diagnostics Reports (iOS)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

  • wehurlbert
    wehurlbert
    Community Member
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    Thanks Ben! The Support ID is [#TUA-19187-245].

    -Wayne

  • Ben
    Ben
    Options

    Thanks Wayne! Got the report and will be reviewing it here shortly. We'll continue by email.

    Ben

    ref: TUA-19187-245

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