Recent issue - Horrible kernel panic w/ 1PW mini login

Hi @mtnbeach,

I'm sorry you're having such an odd problem on your Mac! We'll do our best to help you get things back to normal again.

Are my 1PW files corrupted or have I been hacked or phished?

I don't think there's any reason to suspect that you've been hacked or phished. It's definitely strange that trying to sign into a couple specific sites is causing your Mac to shut down, but there's likely a reasonable explanation and/or fix.

...every time I try to login w/ 1PW (with mini) in Firefox now - to 2 different banks my computer shuts down completely.

[...]

BUT - It only happens with my banks, not to other websites...

So, 1Password works correctly to fill & submit sign-in forms on all sites except those two specific banking sites? At what specific point does the problem happen? In other words, is 1Password able to fill the username/password fields first, or does the problem happen the moment you select the Login item from the 1Password browser extension / mini?

It will also help if you can let us know the following details:

• Are you using the AgileBits Store version or the Mac App Store version of 1Password?
• What version of Firefox are you using? (From the Firefox app, go to Firefox > About Firefox to find the exact version number.)
• What version of the 1Password extension is installed in Firefox? (Click the link for steps to find that.)
• What are the exact steps you normally take to have 1Password fill your login credentials?
• Instead of using the 1Password extension/mini, try copying & pasting your username/password from the main 1Password app into the bank site(s). Does the same problem happen?
• What happens if you click on the URL field of one of those bank Login item in the main 1Password app?
• What happens if you open one of those banking websites by choosing its Login item from the 1Password extension in Firefox?
• What happens if you go to one of those bank sites first, and then choose the matching Login item from the 1Password extension?
• When using the extension, do you click the 1Password icon in Firefox's toolbar, or do you use the ⌘\ keyboard shortcut?

Thanks in advance! :)

Hi @mtnbeach,

Thanks for your answers! That definitely helps, and if you can still try the other things I asked about and let us know what happens, that may also be helpful for us. We appreciate it! :)

When I try to login to 1PW mini - first it rejects the password as wrong (even though correct). Then halfway thru re-entering my password, the whole computer crashes, grey screens!

From this description, it seems that the problem happens when you're in the middle of typing your master password (for the second time) to unlock 1Password mini. In that case, no website form filling is taking place yet and it shouldn't matter what site you're currently viewing. So I don't know why this only seems to happen from a couple specific sites. Does the crash only happen if 1Password is locked when you go to the site and click the extension button?

Along with the other things you said you'll try, can you also please try this:

• Launch the main 1Password app (from the Applications folder) and unlock it with your master password.
• Launch Firefox and go to one of those two banking websites (make sure you're viewing the page with the sign-in form).
• Click on the 1Password extension icon in Firefox's toolbar.
• Select the matching Login item for that site.

When you click the extension icon, it shouldn't ask for your master password because 1Password should already be unlocked. In that case, when you choose the Login for that site, does it properly fill it? Or does your Mac still reboot itself? You shouldn't normally need to go through all those steps of course - but the results of this test might be helpful in narrowing down the cause of the problem.

Looking forward to hearing back from you! :)