Credit card declined?

I've tried to purchase a year subscription to 1password, but it keeps declining my card. I know the card works; this is the second time I've tried to do this, and between the first time and now, I've used it. Any ideas on why it's not working? Thanks

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  • JacobJacob

    Team Member

    Hi @zangent! Sorry about that. It is most likely happening due to your bank's fraud detection, or the card being expired. Could you check the expiration date, and if it's correct, call the number on the back of your card to ask the bank if they marked 1Password as fraudulent? Some banks are just a bit overzealous about this and it can hang things. Feel free to try another card as well. :) Let me know how that goes!

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