Additional sections do not show unless in edit mode

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martinwk
martinwk
Community Member
in iOS

Created additional section with text fields within login and saved them. However, additional section and associated text fields do not show unless going into edit mode.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iOS10.2
Sync Type: Not Provided
Referrer: forum-search:Cannot see additional section created for a log in unless in edit mode

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  • Ben
    Ben
    Options

    Hi @martinwk,

    Thanks for taking the time to write in. Do you have the Pro features unlocked on this device?

    Pro features in 1Password for iOS

    Ben

  • martinwk
    martinwk
    Community Member
    Options

    I believe so. Going to pro features it shows purchased. I do not have and do not want a 1password account. I strictly want to use 1password on mobile device.
    Trying to follow the instructions in the link you provided.
    My device is signed the correct Apple ID.
    Under Tap Settings > Pro features there is no option to Restore Purchase.

  • martinwk
    martinwk
    Community Member
    Options

    Attached is the screen shot from my iPhon

  • Ben
    Ben
    Options

    Okay, thanks. Are these fields under "saved form details" by chance?

    Ben

  • martinwk
    martinwk
    Community Member
    Options

    No the extra sections do not show up under saved form details. Just the username and the password.

  • Ben
    Ben
    Options

    I'd like to ask you to create a Diagnostics Report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • a link to this thread: https://discussions.agilebits.com/discussion/73471/
    • your forum handle: martinwk

    so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

    P.S. Please don't forget to post the Support ID here!

  • martinwk
    martinwk
    Community Member
    Options

    Ben, diagnostic report has been emailed indicating thread link and my forum handle.
    Here is the support ID number I received: [#BSP-61941-623]
    Rgds Martin

  • Ben
    Ben
    Options

    Thanks Martin. I've reviewed your report but I'm not seeing anything jumping out at me that would indicate why this is happening. I've asked our development team to take a look and see if they are able to make a determination.

    We'll continue the conversation by email. Thanks!

    Ben

    ref: BSP-61941-623

This discussion has been closed.