I recently had a difficult issue that required one on one assistance, and I had five different "support" members emailing at all hours of the day and night. I needed far more focussed assistance, and by the time it was over, there was absolute chaos and confusion with nobody at 1Password even knowing that three other tech support helpers had already recommended the changes to make (and all three made totally different recommendations), with nobody ever talking to anybody there or reading the issue history so that every recommendation that was made just added to the total confusion.
Agile absolutely refuses to pick up the phone or call under any circumstances. They just keep sending cute little robot messages indicating how much they care and help is on the way (nothing could be farther from the truth). So after three weeks of headaches and confusion, I actually found it easier to totally give up on 1Password, and start all over with another password app, entering everything individually all over again. And being free of the disjointed, "tech support" and inability to ever talk to anybody under any circumstances, has been a huge relief not having to deal with this group of protected developers who will not ever talk to a customer--and I mean NEVER. So if you are considering this product, beware that you are on your own, email support is totally chaotic and responses unpredictable, and if you ever are at a loss, you are really totally on your own!!
P.S. The team at the new app I chose to replace 1Password happily picks up their phone on the first ring to help, so they must not be as busy and important as the protected "specialists" at 1Password claim to be.
1Password Version: Not Provided
Extension Version: Not Provided
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