Did not appear Touch ID activate button.

marocchino
marocchino
Community Member

I bought new MacBook Pro with touch ID.
And set touch id as normally.

but I can not use Touch ID because it does not appear in menu.

Any suggestions can I try?


1Password Version: 6.5.3
Extension Version: 4.6.2.90
OS Version: 10.12.2
Sync Type: Dropbox

Comments

  • Stephen_C
    Stephen_C
    Community Member

    @marocchino if you've already rebooted since setting up Touch ID on the machine the only thing I can suggest is to try deleting the registered finger prints and recreating them. I know that has worked for others who've had a similar problem.

    Stephen

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @marocchino,

    I'm sorry you aren't seeing the Touch ID option in 1Password! We've heard a few reports of that happening, and it basically means the operating system isn't telling 1Password that Touch ID is available. As Stephen said, other customers have confirmed that removing their fingerprints from System Preferences > Touch ID , rebooting the Mac, and then re-adding their fingerprints seems to solve the problem. Please let us know how it goes for you, thanks! :)

  • marocchino
    marocchino
    Community Member

    @Stephen_C @Drew_AG Touch ID reset works for me. thanks!

  • Pilar
    Pilar
    1Password Alumni

    Hi @marocchino

    On behalf of Drew and Stephen, you're very welcome! I'm glad to hear that everything's working fine for you. If you ever need us again, you know where to find us!

This discussion has been closed.