OnePassword frozen although I bought it in AppStore - Help!!
I bought before short OnePassword in AppStore for 64.99 euros. Now my account is still frozen because the test version has expired. But I bought it and paid it and then reinstalled it. My Apple ID and the trial version of the OnePassword ran have two different mail addresses, can it have to do with it? I tried to log in with my emergency kit, but it remains frozen. Any ideas? Thank you!
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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Hi @takeshi_1st! I'm sorry for the confusion. Your account has frozen because it needs a subscription to stay active. The purchase you made in the App Store is for the app, not a subscription account. A subscription account includes all the 1Password apps so you can get your passwords from your computer, phone, tablet, and more. Learn about the difference between a license and account: https://discussions.agilebits.com/discussion/68576/the-difference-between-a-1password-subscription-and-a-standalone-license
I see you've emailed us about this as well, so I'll reply there with some next steps and we'll keep the conversation going via email. :)
ref: LLB-95292-758
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