1password doesn't work
HI - we've had 2 people on our team (windows) that said 1Password hasn't worked since the new year. Would an update not downloaded cause this or any ideas on what the issue would be? I work on a MAC and mine works fine. Thanks!
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Comments
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Hi @kellyschouten! - Thanks for your question! We do recommend always using the latest release as it usually comes with a lot of improvements. Without knowing what the exact nature of 1Password not working is, it's hard to pinpoint any reasons, though. To my knowledge there is no generally known major issue with the latest releases so I'd need to learn what specifically isn't working to tell you more.
Let me know what's happening and we'll be happy to look into it! :)
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Hi,
I purchased 1Password several years ago and it has worked fine on my iMac, iPad, and Android. Today, I opened it on my iPad, and can't get anything other than Settings. I can't get to a list of my logins or passwords. What am I doing wrong?0 -
Hi @pmhowe! Thanks for reaching out to us. It's hard to say what might have happened without further information. It's probably better to switch this to email for more detailed analysis. Could you please contact us and then post back the message ID here? Also please mention in your email whether the behavior you see is limited to the iPad or if it's happening on other devices as well.
I'll be happy to look into this! Thanks!
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Thanks for the response. I got it fixed. For some reason, the screen on my iPad had changed from what I was used to. However, I found a small icon that looked like a blue double-hung window. When I clicked on that, my logins reappeared. (It's the old problem: Operator error!)
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