Frequently as I try to open 1Password upon my iMac screen appears:"Password" is damaged and can't be

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1lukeno1
1lukeno1
Community Member
in Mac

Frequently as I open iPassword Wheel ton add new password the following appears on screen: "Password" is damaged and can't be opened. Delete "1Password' and download again from The App Store". This occurs as I attempt to add a new password. Please. I need to be able to add/delete passwords. Marilyn

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: macOSSierra V. 10.12.2
Sync Type: Not Provided
Referrer: forum-search:when selecting the wheel option, I see on my IMAC screen "Password" is damaged and cannot be opened.

Comments

  • Roman
    Roman
    1Password Alumni
    Options

    @1lukeno1 - Thanks for reaching out. It sounds like the 1Password application itself is broken on your Mac, potentially due to a download error.

    If you bought 1Password on the Mac App Store, please delete the app from your Mac and re-download it from the Purchases tab in your App Store application.

    If you bought 1Password directly from us, please delete the app from your Mac. You can then re-download it from our website.

    Please note that in both cases your data will remain intact, as it's stored in a different location than the app itself.

    I hope this helps! :)

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