Your 1Password account is frozen


yesterday I updated billing info and was charged for monthly fee.
But I still getting "Your 1Password account is frozen". Please help!

1Password Version: 6.5.3
Extension Version: Not Provided
OS Version: 10.12.2
Sync Type: 1Password


  • RomanRoman 1Password Alumni

    Hi @bodyaz - Thanks for getting in touch. I just checked your account on our end and it looks like the subscription is humming along nicely. Where do you see the message? is it in one of our apps (if so, which platform)? Or is it In your account area on

  • Seeing the same issue. Got the notice that my trial/prelim account was frozen, followed instructions to add payment and I am still FROZEN on all my devices. Tried quitting the app. Installing updates. Restarting devices. No luck. Please advise.

  • And now its working.... shrugs Disregard previous post.

  • RomanRoman 1Password Alumni

    @NathanRothenberger - Happy to hear it sorted itself out. Please let me know if you need anything else. I’ll be happy to help! :)

This discussion has been closed.