I re-installed 1Password on my MacBook Pro after a fresh install of OS - now I paid twice. Refund ?

I re-installed 1Password after a clean install of OS. When downloading it from the Appstore I found out later that I had to pay for it again. Can I please get a refund ? What details do you need ?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:already paid


  • FrankFrank

    Team Member

    Hi @renedewit - Thank you for contacting us. Sorry about the double purchase, did you sign in using the same Apple ID you had before? Apple doesn't share purchase history with us so I can't issue you a refund on our end. I will provide you instructions below on how to request a refund through Apple -

    Your purchases in the App Store are all stored nicely in the account. Here's how to get them:

    1. Launch iTunes on your Mac
    2. From the menu bar, select Account -> View My Account
    3. Under Purchase History, click See All
    4. Select the month you purchased 1Password and click Jump
    5. One you have located 1Password, click the "Report a Problem" link and request a refund. I will also include a helpful link below that might be useful just in case - https://support.apple.com/en-ca/HT204088

    Let us know if you have any questions. Have a great day!

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