How to sync something marked as a sync error and an offline change in Windows App - Teams.

sam1p
sam1p
Community Member
edited December 2016 in 1Password 4 for Windows

Team Account
Latest non-beta version of 1password for Windows


1Password Version: latest
Extension Version: latest
OS Version: Windows 10
Sync Type: Teams
Referrer: forum-search:How to sync something marked as a "sync error" and an "offline change" in Windows App

Comments

  • sam1p
    sam1p
    Community Member
    edited December 2016

    Team Account
    Latest non-beta version of 1password for Windows

  • Hi @sam1p,

    Thanks for writing in.

    You can't force the sync for the items in the Sync Error list, the server is rejecting it. To fix this, please use this guide to generate the 1Password diagnostic report and email it to us at support+windows@agilebits.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

    Let us know here when you've sent it, so we can confirm we got the email.

  • LearningToFly
    LearningToFly
    Community Member

    Same issue for me. I just sent in email with diagnostic report attached as per the instructions above.

  • Greg
    Greg
    1Password Alumni
    edited September 2017

    @l610024: Found it! We will take a look and get back to you shortly. Thanks! :+1:

    ref: RXC-28295-157

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