What do I need to do to ensure that my subscription is paid up and not about to be turned off?

Berlin_Dave · February 2017

I received an email this morning saying that my trial is about to end but I am sure that I paid for a license back in August 2016, What do I need to do in order to ensure that I am not about to be cut off, so to speak?

Thanks in advance -

David Schaffnit

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Referrer: forum-search:I received an email saying my trial is about to expire but I am sure that I paid for a subscription

danco · February 2017

You won't be completely cut off, whatever happens. If your account is frozen, you can't add or change passwords, but you still have access to your existing passwords.

Nowadays 1PW can be used either with a one-time licence or with a subscription, and it is possible that you paid for a licence but set up as a trial subscription.

There are reasons why you might want to move to a subscription, as explained in https://discussions.agilebits.com/discussion/68576/whats-the-difference-between-a-1password-subscription-and-a-standalone-license#latest but you certainly are not required to do so.

Frank · February 2017

Hi Berlin_Dave - Thank you for contacting us and @danco is right, we would never lock you our from being able to access your data :-) It looks like you signed up for a 1Password.com account during our promotion. I noticed you didn't get a chance to give the account a proper test drive. I'll be happy to give you a little more time to check out all the features. I'll send you over an email so we can work on getting you set up with your 1Password.com account so let's continue the conversation over there.

ref: ZYE-64962-616

Thank you again @danco :-)

What do I need to do to ensure that my subscription is paid up and not about to be turned off?

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