Invites not being received (1Password for Teams)

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DaveSt
DaveSt
Community Member
in Business and Teams

I have sent two invites for 1Password for Teams, both have not been received. The invites are not in the Spam folder, any ideas?

1Password Version: 6
Extension Version: Not Provided
OS Version: Windows 7
Sync Type: Not Provided

Comments

  • Jacob
    Jacob
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    Hi @DaveSt! Sorry about that. It looks like Symantec Cloud is bouncing the emails. Could you please add 1password@agilebits.com to your whitelist?

    Approved and Blocked Senders in Email Security.cloud AntiSpam - Symantec Support

    Let us know how that goes! :)

  • DaveSt
    DaveSt
    Community Member
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    Thanks for the quick response!

  • Jacob
    Jacob
    edited September 2016
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    @DaveSt No problem at all. :) Did you get things sorted out? I see one of the invites has been accepted and the other is pending.

  • broddey
    broddey
    Community Member
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    I'm having the same issue - invite sent to two different email accounts for the same person and neither have been received. They don't use Symantec.

  • Jacob
    Jacob
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    @broddey I'd be happy to look into that. I'm going to email you about this since it's regarding your account details, and we'll keep the conversation going there. Talk to you soon!

    ref: YXY-29819-299

This discussion has been closed.