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Trial expired, account frozen

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Anca
Anca
Community Member
in Memberships

Hey guys,

My trial expired today and had purchased the app from App store yesterday. I have exported all the files from 1Password6 but then when I try to import them into 1 Password, I am not allowed to do that since the 'import' button doesn't work.
My account still seems to be frozen.

Please advise.
Anca

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Anca
    Anca
    Community Member
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    Also, I haven't received the email with the license.

  • Roman
    Roman
    1Password Alumni
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    @Anca - It sounds like we'll need a bit of back and forth to resolve this issue. As this will entail exchanging personal information like email addresses and such, I'd prefer not to do so on the forum. Could you please contact us? I'll be happy to look into it with you. :-)

    When you contact us you should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so we can track down your email and ensure that this issue is dealt with quickly. :)

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