Update for Firefox browser extension failed due to connection failure

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Dan Hill
Dan Hill
Community Member
in 1Password in the Browser

1Password warned that browser extension update was required -- even though auto update is checked in browser. Update attempt from 1Password website (and alternate site at Amazon) resulted in add-on failure due to connection failure. No further explanation or workaround suggested.

1Password Version: 6.6.1
Extension Version: deleted
OS Version: OSX 10.11.6
Sync Type: Not Provided
Referrer: forum-search:"Add-on failed to download due to a connection failure"

Comments

  • firebeyer
    firebeyer
    Community Member
    edited March 2017
    Options

    Hey Dan,

    Have you tried just manually installing the latest 1Password browser extension from https://agilebits.com/onepassword/extensions yet?

    Andrew

  • littlebobbytables
    littlebobbytables
    1Password Alumni
    Options

    Hi @Dan Hill,

    The connection failure issue is typically the result of anti-virus terminating the connection from underneath Firefox. It may not be the only cause, it's just the most common one. I find the following works well to bypass this.

    1. Visit "1Password Browser Extensions" (https://agilebits.com/onepassword/extensions) in a different browser (Safari or Chrome).
    2. Click the Show all extensions link.
    3. Click the Install button for Firefox.
    4. This will download an XPI file to your downloads folder or wherever this browser is set to download to.
    5. In Firefox visit the page about:addons and if needed select Extensions from the menu down the left hand side.
    6. Drag and drop the XPI file downloaded by step 3. onto this page.

    This allows you to install the signed Firefox extension locally and bypass the issue. Please do let us know how you get along.

This discussion has been closed.