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Option to move items to local vault not available

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tillgoehre
tillgoehre
Community Member
in Memberships

Hi,

I am trying to move from cloud to local vault because my account has been frozen, but the option to send to local vault (copy or move) is greyed out.

Thanks for your help

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • john_m
    john_m
    1Password Alumni
    Options

    Hi @tillgoehre! Frozen accounts are become read-only, meaning that they can't be changed. As a "move" operation is essentially a copy-and-delete, and the "delete" part is a change, that's why "move" is greyed out. "Copy" should still be available to you, as long as you have permissions to export from the source vault, and import into the destination vault.

    We can't go into the specifics of any account in a public forum, as we value the security and privacy of our customers too much; but if you'd like to contact our support team (support@1password.com), we'll be able to go into the details of your own situation there! :chuffed:

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