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Why is my account still frozen??

Troneas
Troneas
Community Member

What am I doing wrong?

I paid for a year individual plan (is that what I should have done?) but both the app and the website claim its still frozen and wont let me edit or create entries....

ive tried closing the app and back on but nope, it wont work.

is this purchase refundable?

thank you


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Hi Troneas - Thank you for reaching out to us and I apologize for the issue. You definitely paid and your account is active. To get a better understanding so we don't share any personal information here, let's continue the conversation via email. I noticed you sent us over an email and I just replied back to you. Talk to you soon.

    ref: VHL-69878-789

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