Unable to get the extension to work

patriot8
patriot8
Community Member
edited April 2017 in Mac

I think the program is installed?
but it does nothing when I log in to my accounts and other logins.
I will say, I am a novice so if this is for advanced computer users please let me know and I will not bother you any further.


1Password Version: ?
Extension Version: ?
OS Version: 10.12.4 (16E195)
Sync Type: ?
Referrer: forum-search:How is this program used?

Comments

  • patriot8
    patriot8
    Community Member

    I have tried since yesterday to get some help and nothing!!!!!!!


    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided
    Sync Type: Not Provided
    Referrer: forum-search:do you offer any tech support?

  • Hi @patriot8,

    I'm sorry for the delay. We're normally able to respond to inquiries within 24 hours... unfortunately right now we're a little busier than normal. My apologies we weren't able to answer you soooner. :(

    As for your issue... If you do indeed have 1Password installed (are you able to open the 1Password application on your computer?) then it sounds like you need the browser extension for your web browser. You can find that here:

    1Password Browser Extensions

    I hope that helps!

    Ben

  • patriot8
    patriot8
    Community Member
    edited April 2017

    I have installed the extension. It still does nothing. Is it really that difficult to call me.

  • Ben
    Ben
    edited July 2017

    I'm sorry but we do not provide telephone support. As these are public discussion forums I've removed your phone number from your post.

    When you say it "does nothing" could you please elaborate on what you mean by that? If you click on the extension icon in your web browser what happens?

    Thanks.

    Ben

    ref: XWT-31121-694

This discussion has been closed.