Unable to install extension in Safari


Team Member


  • So I'm facing the same issue as the OP and since this thread is pretty current, thought I'd tag along:

    When I installed 1Password from App Store, I selected WLAN Server Sync to sync from my iMac instead of creating an account. That worked very well and I had my passwords on the iPhone in a matter of seconds. However, when try to add the 1Password Extension to Safari on the iPhone, it does not show up in the Activities list. When I look further it wants me to log in or create and account.

    What am I doing wrong??

  • Drew_AGDrew_AG 1Password Alumni

    Hi @bfnlaw,

    This sounds like a different problem than the one in the previous discussion, so I've moved your message to a new thread. I hope you don't mind!

    I'm not sure exactly what steps you followed in order to use the 1Password extension for iOS, but please make sure you try the steps here: Use the 1Password extension to fill in Safari and apps on your iPhone, iPad, and iPod touch

    If that doesn't work, can you please let us know exactly what happens and which step doesn't work as expected? Thanks! :)

  • In step 3 of the 1st section ("Set up the 1Password extension"), I don't see 1Password listed under Activities (I see Message, Mail, Reminders, Add to Notes, etc. but NO 1Password)

  • @bfnlaw

    What version of iOS and 1Password are you using?

  • iOS is 10.3.1 and 1Password was downloaded yesterday from App Store.

  • brentybrenty

    Team Member
    edited May 2017

    @bfnlaw: I think you're looking in the wrong place. Mail, Reminders, Notes, etc. are listed in the top (colour) list, while 1Password will be in the bottom (monochrome) section. Does that help?

  • brenty,
    Sorry to be so long in replying, but you were exactly right! All working now.

  • brentybrenty

    Team Member

    No problem! Glad that helped. We're here if you need anything else. :)

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