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Will not accept master password

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Mark_Gardner
Mark_Gardner
Community Member
in Memberships

Hi! Just purchased a subscription to 1Password. Did install and set up account. Left app now won't recognise master password. Tried to clear all data but to no avail.

1Password Version: 6
Extension Version: Not Provided
OS Version: Macos Sierra 10.12.14
Sync Type: iCloud (I think)

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  • Mark_Gardner
    Mark_Gardner
    Community Member
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    If I delete the account and subscription in an attempt to try setup again will I be able to use same email as deleted account was?
    Thanks

  • Frank
    Frank
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    Hi Mark_Gardner - Sorry for the troubles getting started and I'll be happy to help out. Yes, you can delete the account and start over using the same email address. It looks like you emailed us already and you're working with Jennifer. Let's keep the conversation going over there and you're in good hands :smile: Keep us posted if you need any further assistance.

    ref: YFI-18316-741

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