Mac download wants old and forgotten password.

glennamydavis
glennamydavis
Community Member
edited March 2017 in Mac

Hello,

Again, I'm frustrated with Apple's "eliminate the user" in how it installs programs. I downloaded the 1 Password app for a mac and upon opening it, it seems it is wanting a password to an old 1 Password vault we used last year before we migrated to a new account. There is no option to input the license key, only the password. And of course we did not record that old password because we no longer use that vault. I deleted the old app and download-script and installed again... repeated this twice.

Mac OS X El Capitan 10.11.6


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @glennamydavis: Thanks for reaching out. Just follow this guide to start over, and you can setup the app from scratch with a 1Password.com account, or sync your data from another device. Cheers! :)

  • glennamydavis
    glennamydavis
    Community Member
    edited May 2017

    Hi Brenty.

    Ticket is closed. I followed Drew's detailed instructions today that worked. Thanks.

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @glennamydavis,

    On behalf of Brenty, you're quite welcome! You should be all set now, but if you have more questions or need help with 1Password, just let us know. Cheers! :)

This discussion has been closed.